Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 4 to 12 months, with different pricing options for each term. The Workforce Housing Program offers 12 months only.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection up to 100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Alton East zoned for?
Alton East is zoned for Burgess-Peterson Elementary School, King Middle School and Charles Drew Charter High School.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
Yes, they do. All of our apartments include modern soft close cabinetry with white quartz counter tops.
Do all of your apartments include washer and dryer?
Yes, all apartments include a full-size side-by-side washer and dryer.
What is included in the rent price?
The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through Georgia Power. Water, sewer, a utility admin fee, a $30 valet trash fee and $3.00 pest control fee are billed by our third party billing company – 1st of month.
How do I setup electricity?
Once you apply and receive approval, you will contact Georgia Power at www.georgiapower.com to set up electric service prior to moving in. Provide them with your lease start date and address..
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our cable and internet is provided by either AT&T Fiber, Comcast or XFinity.
What is your pet policy?
We welcome up to two furry friends. We do have a 100 pound weight limit. There is a $400 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
What is the parking policy?
Parking is first come first serve. There are parking spots inside our residential gate. Parking is a $30 per car monthly fee. Residents must provide vehicle registration to receive a parking permit to park anywhere within the gate. Guests can park in the pay to park retail spaces.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
What fees will I have to pay if I break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options within Alton East as well as additional options if you are relocating out of the area. The transfer fee is $250.
Do you have garages?
No, we do not have garages.
Do you have storage units available?
Yes, there are storage units on floors 1 through 5. The monthly storage rental fee is $50 per month.
How do I receive packages?
Packages can be sent through any courier and are delivered to the community package room.
How do I send packages?
Packages can be sent through any courier and are delivered to the Luxer lockers located on the first floor.
What are the hours for the amenities?
Residents receive 24-hour access to the fitness center and the club room. The sky lounge is closed at 11:00pm. The pool is open daily dawn to dusk.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.